hbahee Terms & Conditions

Acceptance of Terms

By accessing, registering on, or using any part of the hbahee platform — including the website at hbahee.net, all associated game pages, the cashier, and any customer support channels — you ("the User", "you", "your") confirm that you have read, understood, and agree to be bound by these Terms & Conditions in full, together with the Privacy Policy and any additional rules or guidelines published on the hbahee platform.

These Terms & Conditions form a legally binding agreement between you and hbahee ("we", "us", "our", "the Platform"). If you do not agree with any part of these terms, you must immediately cease use of the hbahee platform and close your account if one has been created.

Your continued use of the hbahee platform at any time constitutes your ongoing acceptance of these terms as they stand at that time, including any amendments that may have been made since your last visit. hbahee recommends that you review these Terms & Conditions periodically to ensure you are aware of the current version.

Eligibility

Use of the hbahee platform is subject to strict eligibility requirements. You must meet all of the following criteria to be permitted to register and use the hbahee platform:

• You must be at least 18 years of age. hbahee operates a strict 18+ only policy. Any person under the age of 18 is strictly prohibited from using the hbahee platform in any capacity, including browsing, registering, depositing, wagering, or withdrawing.
• You must be accessing the platform as an individual, on your own behalf, and not as a representative, agent, or nominee of any third party.
• You must not have previously had an hbahee account suspended, restricted, or permanently closed for a violation of these Terms & Conditions.
• You must not be acting in any professional capacity relating to the gaming or betting industry in a manner that would constitute a conflict of interest with fair and recreational use of the hbahee platform.
• You must not be subject to any self-exclusion request, whether voluntary or imposed, that remains active on your account.

Account Registration

To access the full range of hbahee services, you must create a registered account. The following conditions apply to the registration process and the ongoing management of your hbahee account:

• One Account Per Person: Each individual is permitted to hold only one registered account on the hbahee platform. Operating multiple accounts, whether using the same or different personal details, payment methods, or device identifiers, is strictly prohibited and constitutes a material breach of these terms.
• Accurate Information: You must provide accurate, current, and complete information during registration and must update your account details promptly if any information changes. hbahee will not be liable for any consequences arising from inaccurate account information provided by the user.
• Account Security: You are solely responsible for maintaining the confidentiality of your hbahee username and password. You must not share your login credentials with any third party. hbahee will not be liable for any loss or damage resulting from unauthorised access to your account due to your failure to maintain adequate security.
• Account Activity: You are responsible for all activity that occurs under your hbahee account, including all bets placed, games played, and transactions processed. If you believe your account has been accessed without your authorisation, you must notify hbahee support immediately via live chat or email at [email protected].
• Account Verification: hbahee may require you to complete an identity verification process before processing withdrawals, after large deposits, or at any point where hbahee deems verification necessary for compliance or security purposes. Failure to complete verification within a reasonable timeframe may result in account suspension.

Deposits & Withdrawals

hbahee supports deposits and withdrawals via major Bangladeshi payment methods including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and other locally available channels. All transactions are denominated in Bangladeshi Taka (BDT). The following terms apply to all financial transactions on the hbahee platform:

• Minimum Deposit: The minimum single deposit amount is ৳500. Deposits below this threshold will not be processed.
• Deposit Processing: Deposits made via bKash, Nagad, and Rocket are typically credited to your hbahee account within seconds of a successful transaction confirmation from the payment provider. hbahee is not responsible for delays attributable to the payment provider or to network connectivity issues on the user's side.
• Withdrawal Eligibility: Withdrawals are only available to registered users who have completed identity verification. The withdrawal amount must not exceed the available withdrawable balance in your account, as determined by any applicable bonus wagering requirements.
• Withdrawal Processing: hbahee targets withdrawal processing within 24 hours of a verified withdrawal request. Actual receipt of funds is subject to the processing timelines of the receiving payment provider. hbahee is not responsible for delays caused by payment providers, banks, or mobile money operators.
• Own Payment Methods: You must only deposit and withdraw using payment accounts registered in your own name. Third-party payments are strictly prohibited. Any attempt to use a payment method belonging to another person will result in immediate account suspension and investigation.
• No Fees on Local Methods: hbahee does not charge fees on deposits or withdrawals made via bKash, Nagad, Rocket, or Upay. Any fees charged by the payment provider directly are the responsibility of the user.
• Transaction Limits: hbahee reserves the right to impose daily, weekly, or monthly deposit and withdrawal limits on individual accounts, particularly in connection with responsible gaming controls or compliance requirements. You will be notified of any limits applied to your account.

Bonuses & Promotions

hbahee offers promotional bonuses, free bet credits, deposit match bonuses, cashback offers, and seasonal promotions to eligible registered players. All bonuses and promotions are subject to the following general terms, in addition to any specific terms published alongside each individual offer:

• Wagering Requirements: All bonus funds are subject to wagering requirements before they may be withdrawn as cash. The applicable wagering multiplier will be clearly stated in the specific promotion terms. Bonus funds and winnings generated from bonus funds cannot be withdrawn until wagering requirements are fully met.
• One Bonus Per User: Each promotion is limited to one claim per registered user, per household, per device, and per payment method. Attempts to claim the same promotion more than once — including through the use of multiple accounts — will result in forfeiture of the bonus and may trigger account suspension.
• Eligibility: Bonuses are available only to players who meet the eligibility criteria stated in each promotion. hbahee reserves the right to exclude specific players from promotional offers at its sole discretion, including but not limited to players identified as bonus abusers or those under active account restrictions.
• Expiry: Bonus funds and free bet credits that are not used within the stated validity period will expire automatically and be removed from the account without compensation.
• hbahee's Discretion: hbahee reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. In the event of any dispute regarding a bonus or promotion, the decision of hbahee shall be final.
• Seasonal Promotions: hbahee may run special promotional campaigns timed to Bangladeshi cultural events including Eid al-Fitr, Eid al-Adha, Pohela Boishakh, Victory Day, and Bangladesh Independence Day. These campaigns are subject to their own specific terms and validity periods, which will be communicated at the time of launch.

Betting & Gaming Rules

All bets placed and games played on the hbahee platform are subject to the following rules. By placing a bet or participating in any game, you confirm that you have read and accepted these rules:

• Finality of Wagers: Once a bet has been confirmed and accepted by the hbahee system, it is binding and cannot be amended, cancelled, or reversed by the user, except in circumstances where hbahee explicitly provides a cash-out or bet cancellation option prior to the event settlement.
• Game Integrity: All casino games available on the hbahee platform use certified random number generators (RNGs) supplied by licensed third-party game studios including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi. hbahee does not manipulate game outcomes in any way.
• Errors and Malfunctions: In the event of a technical error, game malfunction, incorrect odds display, or any other system error that results in an incorrectly settled bet, hbahee reserves the right to void the affected wager and return the stake to the player's account. hbahee is not obligated to honour bets that were accepted due to a manifest error in pricing or settlement.
• Cricket & Sports Betting: Sports betting markets — including all BPL, IPL, T20 World Cup, and Bangladesh Tigers match markets — are settled in accordance with the official result as declared by the relevant governing body. In the event of match abandonment, suspension, or cancellation, specific settlement rules will apply as stated in the relevant sport's rule section.
• Maximum Payouts: hbahee reserves the right to apply maximum payout limits per bet, per event, and per day. Where applicable, maximum payout limits will be displayed within the relevant game or betting market.
• Responsible Use of Games: Players are encouraged to set personal deposit, loss, and session time limits via their account settings. hbahee supports responsible gaming and may intervene if patterns of play suggest problem gambling behaviour.

Prohibited Conduct

The following actions are strictly prohibited on the hbahee platform. Any user found to have engaged in prohibited conduct will be subject to immediate account suspension, forfeiture of any balance, and potential legal action where applicable:

• Registering more than one account on the hbahee platform, regardless of the personal details, devices, or payment methods used.
• Providing false, inaccurate, or misleading information during registration, verification, or at any other stage of account management.
• Using any automated software, bot, script, algorithm, or artificial intelligence tool to interact with hbahee games, betting markets, or the platform in any way that provides an unfair advantage.
• Engaging in any form of collusion with other players, game operators, or third parties to manipulate game outcomes, sports results, or betting markets.
• Exploiting software bugs, technical errors, or system vulnerabilities for financial gain. Any winnings obtained through exploitation of a known or suspected bug are not payable and will be voided.
• Using the hbahee platform for money laundering, fraud, identity theft, or any other illegal financial activity. hbahee cooperates fully with law enforcement and financial intelligence authorities in the investigation of suspected financial crimes.
• Depositing or withdrawing funds using payment accounts registered in the name of a third party.
• Sharing your hbahee account login credentials with any other person or allowing any other person to access your account.
• Attempting to access, interfere with, or disrupt any part of the hbahee platform's technical infrastructure, including servers, databases, APIs, or network systems.

Responsible Gaming

hbahee is committed to promoting responsible gambling practices across its entire platform. The following responsible gaming provisions form a mandatory part of these Terms & Conditions:

• Age Restriction: The hbahee platform is strictly for adults aged 18 and above. 18+ only. hbahee takes all reasonable steps to prevent underage access to the platform.
• Player-Set Limits: All registered users may set deposit limits, loss limits, wagering limits, and session time limits via their account settings at any time. Reductions to limits take effect immediately. Increases to limits are subject to a mandatory cooling-off period before taking effect.
• Self-Exclusion: Players who feel that gambling is negatively affecting their life may request a self-exclusion period via the hbahee support team. Self-exclusion periods range from 30 days to permanent. During a self-exclusion period, the account will be suspended and the user will not receive any promotional communications from hbahee.
• Reality Checks: hbahee provides session time notification tools to remind players of the duration of their current session. Players are encouraged to use these tools to maintain awareness of time and spending during play.
• Support Resources: If you feel that gambling has become a problem, please contact the hbahee support team at [email protected] or via live chat to discuss the responsible gaming options available to you. hbahee's support team is available 24/7 and will handle all responsible gaming requests with sensitivity and confidentiality.

For more detailed information on hbahee's responsible gaming tools and policies, please visit the Responsible Gaming page.

Intellectual Property

All content, materials, and intellectual property published on or forming part of the hbahee platform — including but not limited to the hbahee brand name, logo, website design, page layouts, text content, graphics, game interfaces, software, and trade marks — are the exclusive property of hbahee or its licensed content providers and are protected by applicable intellectual property law.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the hbahee platform solely for your own personal, non-commercial recreational purposes. This licence does not permit you to:

• Copy, reproduce, distribute, publish, or transmit any content from the hbahee platform without prior written consent from hbahee.
• Modify, adapt, translate, reverse-engineer, decompile, or create derivative works based on any part of the hbahee platform or its underlying software.
• Use the hbahee brand name, logo, or any associated trade marks in any commercial context or in any manner that implies endorsement or affiliation without express written authorisation.
• Frame, scrape, or mirror any part of the hbahee platform on any third-party website or application.

Game content provided by third-party studios including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi remains the intellectual property of those respective studios and is licensed to hbahee for use on the platform. Such content is subject to the intellectual property terms of the originating studio in addition to these Terms & Conditions.

Limitation of Liability

To the fullest extent permitted by applicable law, hbahee hereby excludes all liability for loss or damage of any kind arising from or in connection with your use of the hbahee platform, including but not limited to:

• Any loss of winnings, profits, revenue, data, goodwill, or business opportunity, whether direct or indirect.
• Losses arising from technical failures, server downtime, platform maintenance, internet connectivity interruptions, or any other circumstances beyond hbahee's reasonable control.
• Losses arising from your reliance on information published on the hbahee platform, including game rules, odds, payout rates, or promotional terms that may contain errors.
• Losses arising from unauthorised access to your account due to your failure to maintain adequate password security or device security.
• Any indirect, incidental, special, or consequential damages arising from your use of or inability to use the hbahee platform.

Nothing in these Terms & Conditions shall exclude or limit hbahee's liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be lawfully excluded or limited under applicable law.

Privacy & Data

hbahee collects, processes, and stores personal data in connection with the operation of the platform, account management, payment processing, and compliance with applicable legal and regulatory requirements. The collection and use of your personal data is governed by the hbahee Privacy Policy, which forms an integral part of these Terms & Conditions and should be read in conjunction with them.

By registering on the hbahee platform, you consent to the collection and processing of your personal data as described in the Privacy Policy. This includes the processing of financial transaction data for payment purposes, identity data for verification purposes, and gameplay data for fraud prevention and responsible gaming monitoring.

hbahee implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. All data transmitted between your device and the hbahee platform is protected by SSL/TLS encryption.

Amendments to These Terms

hbahee reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, hbahee will notify registered users via a notice displayed on the platform or by email to the address associated with the user's account, where practicable.

The most current version of the Terms & Conditions will always be accessible at hbahee.net/terms-conditions. The date of the most recent update will be clearly indicated at the top of the document. Your continued use of the hbahee platform following any amendment constitutes your acceptance of the revised Terms & Conditions. If you do not accept any amendment, you must cease use of the platform and close your account.

Termination & Account Closure

Either you or hbahee may terminate your account and your access to the platform at any time, subject to the following conditions:

• Voluntary Closure: You may request closure of your hbahee account at any time by contacting the support team via live chat or at [email protected]. Prior to closure, any pending withdrawal requests will be processed subject to standard verification requirements. Any active bonuses will be forfeited upon account closure.
• Closure by hbahee: hbahee reserves the right to suspend or permanently close any account at its discretion, including where a breach of these Terms & Conditions has been identified, where fraudulent or prohibited conduct is suspected, or where continued operation of the account poses a compliance or security risk. In cases of termination for cause, hbahee reserves the right to forfeit any balance attributable to fraudulent activity or bonus abuse.
• Effect of Termination: Upon termination of your account, your licence to use the hbahee platform is immediately revoked. You must cease all access to the platform. Any provisions of these Terms & Conditions that by their nature should survive termination — including intellectual property, limitation of liability, and dispute resolution provisions — will continue to apply.

Governing Law & Disputes

These Terms & Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the principles of applicable law. hbahee operates as an online platform serving players in Bangladesh and applies general principles of fairness, transparency, and consumer protection in all disputes.

In the event of a dispute regarding a bet settlement, account transaction, bonus, or any other matter relating to your use of the hbahee platform, you should first contact the hbahee support team at [email protected] with full details of your complaint. hbahee will investigate all formally submitted complaints and provide a written response within 10 business days of receipt.

hbahee's decision on any dispute, following the completion of the internal complaints process, shall be final and binding, subject to any rights you may have under applicable consumer protection law. hbahee will not be bound by the outcome of any external arbitration, mediation, or adjudication process that has not been mutually agreed in writing prior to commencement.

Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions or your use of the hbahee platform, please contact the hbahee support team through any of the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the hbahee account dashboard
• WhatsApp: Contact number provided inside your account dashboard after sign-in
• Response Time: Live chat average response time is under 5 minutes. Email responses are typically provided within 2–5 hours.

hbahee is committed to resolving all queries and complaints promptly, fairly, and transparently. All formal complaints must be submitted in writing via email to [email protected] to initiate the official complaints process.